INTERNET BANKING NOT WORKING

Monday the 21st of August I tried logging in to my fnb banking app. The app showed a message that I used the incorrect password to log in. I Thought I might have made a mistake so I selected the option that says show password to ensure that I do not make the same mistake. Again the app said that My password is wrong and I could not believe this for I ensured that it was correct. I tried to log on with my computer and it showed the same message. As a result of this my online banking profile has been blocked.

As per instruction on the app it said to unblock my profile I had to reset my password. Tuesday afternoon I attempted to reset my password several times and each time I try to log in it still said that my details are incorrect and that my profile is blocked.

Friday the 25th of August I phoned fnb, the online banking assistance line, and explained my situation. The operator were very friendly and assisted me the best he can to sort the problem out. We also tried to reset my password to unblock my profile while I was holding the line, again after several attempts and no result. The operator came to the consultion that it must be a technical problem and that my case will be escalated further. I took screenshots of the process of changing my password as evidence to support my case.

I have still not been able to log into my internet banking since monday, after I changed it twice today again already.

I don't know what to do anymore. I appreciate the operators support and guidance. But I can only wait so long for this problem to be solved. I need to make payments from my bank account via internet banking before the 1ste of September! This is starting to become a massive inconvenience. Can some please just fix this!