1 reviews | Active since Mar 2012
Internet banking consultant Thabang Moanakwena is piece of work!
Thabang Moanakwena who works at the fnb online banking department is a rude rude rude consultant. I asked him to please check up on my forex history that's not showing and he made me jump through hoops. I had to give proof that on the website it states the history should show for 6 months. He then after that asked for my husbands permission to follow up on the fault and when I told him its a joint account, he got angry and persisted that my husband speaks to him. My husband did and asked him to get on with it as we do not have time. He then sigh and made a funny noise and my husband told him please stop it and the phone was thrown down in his ear!!!!!!!!!!!!!!!!!!!! I have all of this on VOICE RECORDING ON MY PHONE!!!! he cant get out of this as I have proof of this horrible pathetic Service!! Shame on you FNB!!!!!!!! Get this unprofessional guy fired!!!!!!!!!! I'm seriously thinking of taking my account elsewhere. FNB your service has taken a huge downgrade this last fev years.
Hello Natalie6960,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Natalie6960,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
