CC
CASWIN C
1 reviews | Active since Sept 2014
05 Apr 2016, 08:32
Internet banking
I went in to the branch on Friday to cancel my old internet banking of two years ago. The lady put me on the phone with the online banking department but no one answered it just said there are high call volumes. I can't even shop online. I won't go waste my time in the branch again if my online banking profile isn't deleted i will be going back to Absa. I don't even receive OTPs if i attempt to purchase online.<br> <br> Poor service FNB
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FNB (First National Bank)'s replyOfficial
05 Apr 2016, 09:37Hello CAMFER15,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899570.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899570.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Apr 2016, 09:37
Official
Hello CAMFER15,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899570.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 899570.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)