LS
Lindokuhle S

1 reviews | Active since Jan 2015

09 Apr 2024, 15:11

International Transactions on Cheque account.

My review is more of a plea for assistance. There has been ******* transactions on my cheque account last week on the 3rd of April. I immediately went to the app to report the ***** as well as block my card. After doing that I went to the secure chat to report it and ask how long it would take for them to reverse my money because I could see my funds were still available but pending. At first it seemed like I would be assisted but to date my funds haven't been reversed and no update whatsoever. I have been trying to contact them via the *** to follow up, instead I have been sent from Pilar to post with no direct response. Is there an email or a different contact number which I can use because I did not make those transactions from Asia.

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Replies (1)
LS
Lindokuhle S's update09 Apr 2024, 16:55
Reviewer Update
Dear FNB

Thank you for your prompt response. I hope it doesn't take forever to get feedback because I was told that within 7 days my inquiry would have been resolved and will be updated every step of the way but the 7 days is about to lapse still there's no update, all I know is that it is an international transaction .