International transactions blocked on all cards

It is the same issue that many people complain about looking at reviews of today. FNB (Forex) decides to block international payments on all my cards for no reason or without warning. I have to make monthly payments (medical aid) and this cannot wait longer.

I have contacted FNcards limit since the 17th of May and did not receive a single reply back while the auto-reply claims to receive an answer within two working days. I have also gone through my FBN agent at Pretoria Menlyn and she helped me kindly to call FNB Forex and to write (again) a second e-mail without a reply up-to-dat. In addition, I have called several times the forex department myself and this is a dead end too. It takes hours to wait on the phone, and secondly, no action was undertaken despite an escalation. Also the escalation contact details in the auto-reply are unreachable. I find this unacceptable for a bank that has many clients and businesses who are depending on making international transactions.

Firstly, I sincerely hope that FNB takes my complaint (and other customers in the same situation) very seriously. This needs to be solved urgently as my medical aid depends on it and my policy can be cancelled because of this. Secondly, FNB Forex needs to improve its service dramatically. The Forex department seems to be an unreachable black box that is either overloaded with our (similar) queries or it is completely inefficient.