1 reviews | Active since Aug 2024
international payment still not made 2 months later. money has left my account
I have paid a customer in Zanzibar island via forex and the money left my account 2 months ago, yet the client has not received the payment.
This needs to be rectified asap. The client is awaiting their money in zanzibar and it left my account 2 months ago.
Please rectify asap, call me on **********
Hello Mandy-ann-weschta,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Mandy-ann-weschta,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***