International ATM and POS Limits
Pathetic service from the telephone consultant. I went to the bank cos I failed to increase my international limit and was told they have to call someone on telephone, I managed to speak to someone but said she did and wasn’t really helpful as she did want to update the limits on all my cards. Got home and still find the limits are R1200. I tried to call them today and after holding for about 30min, one *********** consultant answered the phone, he asked me about my details and when putting me to the secure line for verification his line went dead and no decency of of calling me back. I have been a loyal customer for FNB for almost 10years but now y’all getting big headed and taking my loyalty for a fool. Am traveling to Zambia on Monday morning and it saddens me to know I won’t have access to my hard earned money cos of your incompetencies.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
If the person I spoke to yesterday was competent and told me the international limits are done by cards department then I would have done that yesterday but instead she misled me by telling me that it’s done now & now am chasing tail and worried, am inconvenienced with my own money.
Oh FNB, you try to simply banking but smaller banks are doing better than you ????
If the person I spoke to yesterday was competent and told me the international limits are done by cards department then I would have done that yesterday but instead she misled me by telling me that it’s done now & now am chasing tail and worried, am inconvenienced with my own money.
Oh FNB, you try to simply banking but smaller banks are doing better than you ????