Internal *****

Dont send me a copy and paste job. I need answers,further to the above, my ewallet account is suspended. Meaning I cant transact. Eish.. everyone at fnb are on vacation mode.

i decided to make my case available to the public so they can collect all the facts and they can make up their own judgments /minds regarding FNB's ewallet system. To FNB.. i have not requested a pin on the 19th july as per your report..i further requested you guys check your logs and verify the msisdn pin request was from number to which you guys never responded. (i am a businessman , i turnover 6 digits monthly..honestly would i make a poor attempt to recover a mere R100 from your ewallet system...would i invest all this time to go to a branch on a saturday and spend 2-3 hours to report/fix this issue...would i invest all this time/energy by making all this posts just for R100)..anyways now its in the public domain and they can make up their own minds Outcome FNB claims no responsibility and will not refund me. i have posted their letter to me and would like to advise the public whom use/rely/transact of the fnb ewallet system..that there is a leak in the system. fortunately i only lost R100. Dear Mr Munisami, Thank you for your correspondence regarding the cash withdrawal done on e-Wallet cell number ********** 3579 on the 19th of July 2018. We have investigated your complaint and can confirm the following: 1. Customer, MR LINDA A W DUMA, sent an amount of R100.00 to cell number ********** 3579 using e- Wallet from FNB on the 24th of June 2018 @ 14:47. 2. Kindly note that an e-Wallet Profile PIN was not enabled to protect the e-Wallet. a. An OTP (One Time Pin) which is valid for 16 hours was requested using the FNB APP and sent to Cell number ********** 3579 on the 19th of July 2018 @ 18:21. b. Subsequent to the above a cash withdrawal was done on the e-Wallet to the value of R100.00 on the 19th of July @ 18:27. c. Funds were withdrawn at the following location: i. ATM Reference Number: ********** 3 ii. ATM Location: Save A Lot Store, 42 Bloekom Street, Thomas Gamble, Uitenhage, Eastern Cape, South Africa. Subject to our terms and conditions we do not accept any liability with regards to any third-party transactions. We do advise in these circumstances that an e-Wallet Profile PIN be set to protect the e-Wallet and the matter be reported to the SAPS for further investigation. Please take note that in an effort to assist the SAPS in their investigations we will require a Section 205 Subpoena to provide any further information relating to the matter. We regret to inform you that we are not able to accept liability for any loss incurred. Please refer to eWallet’s Terms of Use: • “We do not check the identity of the recipients when they claim money or when you send money”, • “If the recipient’s sim card is *******ly swapped and **********ly used, we will not be liable for any loss or damage you or the recipient suffers”, • “We will not be responsible to you or the recipient if the recipient loses or accidentally discloses any eWallet information, including the One Time Pin sent to the recipient to enable them to withdraw cash from eWallet”. FNB eWALLET SOLUTIONS 2 First Place • You may request us to reverse a transaction; it is at our discretion to do so. A reversal is only possible if the funds have not been accessed by the recipient. If the recipient has accessed some of the funds sent, the reversal will only apply in respect of the remaining funds. Yours sincerely e-Wallet Solutions (Core Consumer Banking)