Internal error issues - costing me money

I'm having trouble to login to my FNB online banking and APP. I'm not even able to reset the password although the password that I use is correct I have never changed it since I opened my account 6+ years ago. Now I'm sitting with a situation of where I cannot settle my month end commitments and I must just be happy to hear that the problem is escalated to the technical team and turnaround time is 24-48 hours. So what am I supposed to do in the meantime I cannot access my own money and have bills to pay. I had a similar issue with our corporate profile the day before and they said 4 hours turnaround time and it came to 18 hours I phoned again and they said they are escalating the matter and will get back to me within 1 hour, that was 15h30, till now the following day I have not received a call or any feedback. This is pathetic. I would rather give no stars as one is way to much for a back not delivering and blocking you out of your own profile.