#INTERM STATEMENT CHRG

On the 23 Feb 2016 I went to Westgate FNB branch to ask for a 3 months bank statement and it was printed for me, the following day when I checked my transactions. I picked up that I was charged R65 for the statement nor was I made aware to expect a charge. I know I would have not accepted had I known this beforehand. Early January 2016 I went to FNB Jabulani to get a 3 months statement and I was not charged see complain ref 875759 . I spoke to Anna Marie from Westgate who confirmed they cannot pickup what I did at Jabulani simply because they do not want to look bad. how can 2 braches not follow one process to make their customers life's easier. <br> <br> my concern in this, is that you have to make people aware if they will be charged for any services. it is not like I always carry around \the price guide/increase pdf\" as I was told about it when I asked about charge <br> <br> it s not about the money its about the principle of giving good customer service!!!!"