SD
Shalin D

1 reviews | Active since May 2009

02 Jul 2015, 18:33

Interest rates AGAIN

What is it with FNB when it comes to loans, do you not value loyal customers that keeps all the business with you? <br> Or do u prefer your customers going to other banks? <br> I'm currently applying for a 3rd home loan with you guys, whilst having 2 currently open, and get a response from the bond originator that the interest rate on this application is substantially higher than that of the other 2.. I can't seem to understand as to why this would be the case, as the required load amount is higher, which means a higher instalment.. ? <br> my other home loan rates are prime less 1.55 and less .55, is this because my application was done through an originator and you need to give them a kick back ? <br> If this is the case, please cancel that application and i will submit it in my personal capicity.. <br> Or is it that FNB just doesn't case and wants to ***** customers over... just the way our government is doing ???<br> Its really NOT a pleasure doing business or being loyal to an institution like yours when we are not valued ..... <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2015, 08:25
Official
Hello shalind,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 715507.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)