Interest rate review

ON THE 3RD NOVEMBER I SENT AN EMAIL TO FNB HOUSING FINANCE TO REQUEST FOR AN INTERST RATE REVIEW AND I GOT AN SMS TO SAY I WILL RECEIVE FEEDBACK WITHIN 48 WORKING HOURS HOWEVER NO ONE CAME BACK TO ME UNTIL ON THE 10TH NOVEMBER WHEN I RECEIVED AN EMAIL FROM A LADY BY THE NAME OF NOMBUSO REJECTING MY REQUEST WITHOUT A VALID REASON<br> ON THE 16TH NOVEMBER I SENT ANOTHER EMAIL TO APPEAL THE RATE REVIEW AS I WAS NOT HAPPY WITH THE FEEDBACK RECEIVED PREVIOUSLY AND YET AGAIN I RECEIVED AN SMS CONFIRMING THE TURN AROUND TIME OF 48 HOURS <br> DUE TO NOT RECEIVING ANY FEEDBACK I CALLED FNB ON THE 24TH NOVEMBER AND I WAS ADVISED THAT THE MATTER WILL BE ESCALATED AND SOMEONE WILL CALL ME AND NO ONE BOTHERED TO COME BACK TO ME UP UNTIL I DECIDED TO CALL AGAIN ON THE 28TH PBUT I GOT CUT OFF AS I WAS HOLDING ON THE LINE FOR LONG<br> AT THIS STAGE I'M CONSIDERING TO MOVE ALL MY BONDS AND BUSINESS TO ANOTHER BACK BECAUSE FNB IS NOT GIVING ME ANY JOY<br> THEY DO NOT PRACTICE WHAT THEY PREACH