Interest Rate increases without anyone at FNB knowing what happened

Make sure you check the interest rate on your bonds regularly. The SARB kept the interest rates for July as is and did not introduce any increases yet the interest rate on my bond went up by 0.75%. I have raised this with FNB and the only response I am getting is that no change was made and no resolution, yet when you look at the statement you can clearly see a rate change that was made on 25 August.

Clearly FNB has agents working for them that either have no idea how to investigate such queries or do not have the knowledge and understanding of which department should be escalated to in order to resolve issues like this. Unfortunately, this happens at the expense of the customer and not that of the bank.