Interest Rate Increase:********* behaviour -FNB

<p>I had called the FNB Premier Call Centre. Received service from a consultant called Nivesh who assisted me with the query I had regarding my interest rate for my overdraft facility.</p> <p>To my astonishment the interest rate that Nivesh was able to see on his system and the interest rate I signed previously was completely different. After disagreement over the phone I emailed through my quoted interest rate through to Nivesh to investigate further.</p> <p>Couple of days later, Nivesh informed me that the interest rate I quoted was correct, based on the document I submitted through to him. He also indicated that the rate had increased from 2014 – 2016 based on interest rate increases (1.5% increase from 2 ********** ), which was understandable.</p> <p>He then informed me that there was confusion on his side and in actual fact the rate had remained the same- one he had initially seen on his system. I was never ever informed of the drastic increase or signed anything to the effect.</p> <p>FNB one of the biggest banks in SA has been totally unprofessional in dealing with the matter. The consultant has provided me with conflicting information (documented in emails as proof). In addition to this, FNB has acted *********LY (by drastically increasing my overdraft rate (increase of 7%) –way above the interest rate increases, without informing me. It`s becoming painfully clear that FNB “DOES NOT VALUE US AS CLIENTS”.</p> <p>Ps. I advise all clients to check their rates as FNB has drastically increased mine without my consent or notification.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>