1 reviews | Active since Aug 2016
INTEREST RATE ERROR OF 4.5% BUT IGNORING MY EVERY EFFORT TO CORRECT YOUR ERROR
wanted to downgrade my expensive account as I wasn't getting any benefits. The consultant told me what my personalized interest rate alone was worth keeping the account. After some debate I agreed. I requested a limit increase on the same call. I was told ON A CALL THAT WE ARE ASSURED IS RECORDED THAT my interest rate would remain the same. that was the sole reason I then went ahead! fast forward weeks, interest rate is still 4.5% higher, also this is the 4th time I am having to find out why your end of the deal has not been honored. Best part.. the consultant asks me the name of the person I spoke to for the limit increase! CALLS ARE RECORDED, PLUS WHAT RECORDS DO YOU THEN HAVE TO PROVE THAT I INDEED REQUESTED A LIMIT INCREASE IN THE FIRST PLACE??? FIX MY INTEREST RATE!!!!!!!!!!!!!!!
I have already received references and promises of feedback... not just once, I sincerely hope you do ACTUALLY get back to me this time because it seems trying to resolve internally without public complaint doesn't work. This time the sms reads 24-48 business hours... well this remains to me seen.
If this goes beyond the date of debit, then you will simply have to reverse the interest as well.
I have already received references and promises of feedback... not just once, I sincerely hope you do ACTUALLY get back to me this time because it seems trying to resolve internally without public complaint doesn't work. This time the sms reads 24-48 business hours... well this remains to me seen.
If this goes beyond the date of debit, then you will simply have to reverse the interest as well.