DI
David I

1 reviews | Active since Jun 2016

10 Oct 2017, 13:40

Interest Rate

Been on 1.55% below prime for 10 years + with my Home loan account. Got divorced and trying to move the bond into my name only. Only want to give me 1.1% below prime. Whats with offering the same. You have less risk and less loan against the value of the property. It happens. Divorces are expensive. FNB - I've been with you for like 20 years plus. I'm a private client. And you are chasing me away. Bend a little for your honorable clients. Or chase us away...

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2017, 13:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)