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Moreblessing M

1 reviews | Active since Feb 2013

08 Mar 2016, 12:10

Interest charges on paid up credit card account

I paid off my credit card account on the 29th of February 2016. This morning I received an sms with an interest charge on my account. Upon calling FNB credit card customer care, I spoke to Dawn Nzuza who told me that the interest charge was for a January transaction. <br> <br> The January statement had an interest charge of R310.49 & February R174.58. She said the charges were both for a withdrawal of R3,0000.00. How is it possible to be charged 16% interest for 1 month for 1 transaction when the statement clearly states that the interest charge is 23.25% per annum?<br> <br> I do not query the other account fees as i know those are calculated when the statement for the month is generated. I need rectification of this as I cannot pay interest on a paid up account and will not pay interest twice for a single transaction.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2016, 12:56
Official
Hello Morebie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 884506.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)