1 reviews | Active since Jul 2011
Interest charges on a zero balance
<p>Good morning</p> <p> </p> <p>I settled an account with FNB on the 26th of January and just noticed that FNB is charging interest of over R500 on a zero balance. To my knowledge its a closed case and FNB needs to set it right before accumalating charges that relates to nothing and holding me accountable.</p> <p>Requesting that the interest be reversed as a matter of urgency and the account closed on receipt of this email. (sent to care@fnb as well)</p> <p> </p> <p>Regards</p>
Good day Mr. bma325
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. bma325
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***