INTEREST CHARGED ERRONEOUSLY

FNB's service, horrible is under statement. As i said from many of my reviews here on hellopeter. I m still waiting for someone at FNB to call me and explain what happened to my so called refund of my interest. Its only R3999 i m sure for FNB is like a drop in the Ocean but for me its a lot of money.

Fnb did a whole reccon of the overdaft account and sent me an email to say I was refunded 3999 back, what they failing to understand is that they refunded it and took it back again. Now i need to talk to someone and explain that. Their email comes from NO-REPLY how am i suppose to talk to them.

I felt lost the day they moved Tracey from the Debt Review department. She was quick to respond to queries and she had the knowledge and the empathy to understand the customer's frustration. Now i have to deal with Celeste that doesn't return calls or even bother to respond on my emails. She agreed to me that every month she will send me my revolving loan statement so i can make sure they allocating it correctly as i don't trust FNB. For the past 2 months i have been phoning and sending emails requesting the statement she has just been ignoring me. Abdul the team leader, i have called numerous times and left messages up to now he still didn't call me back.