JvZ
Juandre' van Zyl

1 reviews | Active since Sept 2011

08 Aug 2017, 08:51

Interest calculations

<p>I received my credit card statement 09/07/2017. I queried the interest charged and received feedback 12/07/2017 (ref ********** 4 ) that does not make sense. I then asked for the interest calculation and received feedback on 14/07/2017 (ref ********** 1) that they do not provide calculations. I then asked for the calculations again and received feedback on 17/07/2017 (ref ********** 9) that I will receive the calculations within 7-14 working days (I was also incorrectly addressed as Mrs., for some or other reason) . I have not received any calculations to date. I am of the opinion that the calculation is wrong hence the request for the calculation. Send me the interest calculation, surely you have got nothing to hide?</p>

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Aug 2017, 09:54
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The complaint reference number ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

JvZ
Juandre' van Zyl's update15 Aug 2017, 15:25
Reviewer Update
Hafe not received any feedback. Why are you taking so long? Why can you not prove it? Do you have something to hide?
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2017, 11:11
Official

Good Day,

Thank you for your posting.

I sincerely apologise for only responding to your posting today.

Your comments has been escalated to Credit Card and they have advised that they have been in contact with you.

Hope this information is correct.

Regards,

Hello Peter complaints Team

*** (option one)

JvZ
Juandre' van Zyl's update24 Aug 2017, 07:57
Reviewer Update
To date I have not recieved any calculations
JvZ
Juandre' van Zyl's update01 Sept 2017, 06:54
Reviewer Update
Have not received the calculations, what is happening?