Insurance Team Refusing to send Proof of Cover

I emailed *** to request my proof of cover. I provided them with my vehicle make, fnb policy number, full name and contacted them from my listed email address.

They insist on getting my vin number and engine number... I find this excessive. I have already provided the necessary information to provide me with a simple proof of cover.

When you need your money you just take it... no process to fill this or that in... please do the same when I ask for my proof of cover.

Please can someone call me to resolve and then send the document I requested.