Insurance SHAM!

After years of business, our geyser burst on Monday and I am oversees on business. The Claim center refuse to accept a call from my wife (co-owner of said property) to report the issue. The RMB app does not allow me to complete a claim online as it's functionality crashes when I try(i have photo evidence). It has been DAY 3 after emailing the claims email and my private client's banker eventually too. This is ********* and utterly unprofessional leaving my wife vulnerable and potentially causing more damage to my home. The website is unable to process a claim either.