Insurance or #@#*surance

I was retrenched in August 2023and did a claim with fnb as I have been paying cover for many years. They asked for numerous documents which was supp**** during the course of December and January. I have been calling constantly for the paying out of the claim only to be told on a weekly basis that a supervisor is reviewing and will revert to me. What's so difficult. I am now paying interest for the last six months and nobody seems to care. It has been a sad and horrible experience with a bank that I have been with for more than 30 years. I actually wondering now,will FNB actually pay out my life insurance if I had to pass away. This is next level. PLEASE stand by your word and Don't cost us your loyal clients more pain in the times of need. This is absolutely wrong on every level