Insurance Claims

am most dissatisfied with the *********** service received from FNB Short Term insurance team.

Firstly with the SALES AGENT:

I was mislead , since all calls are recorded – please listen to the recording as I choose the R500 excess and I noted on the document that the amount was doubled! I did call to query this but the sales agent told me it will be changed on the final policy document, this was not the case and it was never changed ; My debit order was supposed to go off once I accepted the debi check – I did not approve the debi check as the amount was incorrect and it was +/- R200 more than quoted, despite the fact that the debi check was not approved , FNB Debited my account, is this not against the law? I called in and asked the agent who took my call to rectify this (the premium) and also to run the debit order but he did not attend to this. I had a claim and it was not approved due to incompetence by the sales staff, I was mislead and sold a product that did not even have the benefits that the sales agent boasted about. We had several power failures which caused my appliances to get damaged, I did have to purchase a new kettle as my kettle blew up. Then we had issues with the washing machine but I managed to get my cousin to help fix it same with the microwave and the washing machine but this did not last long as we had several power surges . unfortunately on the 06 April 2022 we had 3 power surges together with having a very power voltage issue. We have been advised that even if we try fix again , it will cost a lot and may not even work at all due to the numerous surges on this specific day. We did a claim again and it is now being rejected again as I don’t have receipts, my cousin did me a favour by trying to assist me and fix these items but he obviously did not charge me. He was basically visiting us from another city and assisted as I complained. I really think First National Bank is being unreasonable, I have been a client of FNB since forever and this treatment is not acceptable. I really am considering moving my bank account and all other policies from FNB to another institution. I will also be seeking legal assistance as I don’t actually know just how many others are mislead by FNB , I am going to take this to the media and all social media platforms as we work hard and I don’t see why we should be ******. My assessment was done on my items again ans i believe that that the company who came out had given the proper report of the damaged goods. Please can all call recordings be sent to me ,especially on the initial call where I signed up for this service, this matter will be taken to court as well.