PF
Petrus F
1 reviews | Active since Nov 2019
15 Nov 2019, 13:48
Insurance Claims
I really am very dissapointed in FNB, after 17 years being a client, I needed their help with a serious problem on my insurance cover, and getting a really cold shoulder from the Claim department and even the complaints department. Disgusted is a nice word as to what i am feeling at this stage.
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Replies (5)0
Replies (5)
FNB (First National Bank)'s replyOfficial
15 Nov 2019, 14:31Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply15 Nov 2019, 14:31
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
***
PF
Petrus F's updateReviewer Update
15 Nov 2019, 15:01I went to my FNB branch, I have spoken to 2 different people at the bank. I will refer and let you know what the outcome is. it is yet another couple of days onward, carrying on for almost over a month now.
PF
Petrus F's update15 Nov 2019, 15:01
Reviewer Update
I went to my FNB branch, I have spoken to 2 different people at the bank. I will refer and let you know what the outcome is. it is yet another couple of days onward, carrying on for almost over a month now.
PF
Petrus F's updateReviewer Update
22 Nov 2019, 14:257 Days later, and still no joy, Do have the recording, Been advised that the matter has been referred to Legal Department. Will keep in touch and update on the matter.
PF
Petrus F's update22 Nov 2019, 14:25
Reviewer Update
7 Days later, and still no joy, Do have the recording, Been advised that the matter has been referred to Legal Department. Will keep in touch and update on the matter.
PF
Petrus F's updateReviewer Update
25 Nov 2019, 13:21Update, Friday I received a Call from Catherine, stated that the matter has been referred to Legal for 2nd opinion. This morning I send email 09:24, received a call from Catherine she is going to a meeting and will find out from Legal for an update after meeting at 11:00, now, already 13:18 and still waiting for feedback...........
PF
Petrus F's update25 Nov 2019, 13:21
Reviewer Update
Update, Friday I received a Call from Catherine, stated that the matter has been referred to Legal for 2nd opinion. This morning I send email 09:24, received a call from Catherine she is going to a meeting and will find out from Legal for an update after meeting at 11:00, now, already 13:18 and still waiting for feedback...........
PF
Petrus F's updateReviewer Update
02 Dec 2019, 11:09OK, So here is another update on my Debt Protection Plan Cover. Was phoned by the Product owner, they will not cover me even when I have a recording that states the obvious confirmed by their consultant. I want to urge if I may on this platform if anyone had a similar problem with FNB Insurance to make contact with me.
PF
Petrus F's update02 Dec 2019, 11:09
Reviewer Update
OK, So here is another update on my Debt Protection Plan Cover. Was phoned by the Product owner, they will not cover me even when I have a recording that states the obvious confirmed by their consultant. I want to urge if I may on this platform if anyone had a similar problem with FNB Insurance to make contact with me.