Insurance Claim Scandals

You know it's really sad when you thought the one thing that will give you peace of mind is the one giving you a headache because of people who are not willing to do their jobs. I had made a complaint back on the 04.09.2020 which was partly fixed. I have made several claims from the Insurances I have with FNB and have made sure that I sent all the required documents so that the claim would go smoothly but that was not the case because I still had to call and ask what's happening with my claims and I was advised of 7-14 working days which I waited and some claims were dealt with but one of the claims keep on being closed and I am not even advised why. On the 08.10.2020 I made another claim( since the first one's were closed) for my Credit card aswell as my Overdraft, the credit card claim was approved but there overdraft claim was not appearing on the app anymore. On the 20.10.2020 I made another claim for the Overdraft *** and when I check today it's showing its closed on the app, I just felt so helpless because I've been calling and sending emails to help with this claim and like prior it was just closed without any explanation. I have lost all faith with FNB because of the way I had to run after them for my claims, I've been with them for years and the services I'm getting has really changed my good perception of them. Plus I feel like this matter should be taken to the Ombudsman because I have been given a run around for too long for a service I've been paying for.