insurance claim/ fnb insurance brokers

<p>I'm really disappointed in the way my claim was handle. Secondly the service is shocking from FNB insurance, as per my discussion with Gabriel Tabane FNB insurance manager he said he would arrange a courtesy car until the claim is paid out. The claim was logged on the 16th January 2017 and I was never contacted by FNB insurance until I called on the 10th February because of the car rental was due to expire on the 16th February. The assessor called me on the 10th February to make an appointment for the 13th February. That was the last I heard from FNB insurance. I made numerous calls to FNB with no joy No one wants to take ownership. I have been inconvience because of there stupidity . No once did anyone contact me to apologise or to tell me what's happening with the claim.</p>