Insurance claim

My vehicle had been involved in an accident and the party at fault had forwarded my details to hes insurance for a third party claim,i forwarded my documents on the 19th of November and called the lady to make sure all is in order, she did not respond to me in a week I then called her she said she awaits information from insurance policy holder,another week has passed and she still hasn't given me any feedback, I don't even have the claim number, my vehicle is still damaged and needs to be fixed and pane beaters are closing in a few weeks time. what is worse is that the settlement might not be enough since the process is taking so long as the quotation will only be valid for 30 bdays