Insulted with automated messages instead of the respect of someone calling me with valid and sound feedback.

I am very annoyed, frustrated and very disappointed with FNB funeral claim. A claim was submitted on the 5 September 2024, day 15 still no feedback whereas I was told it will take up to 14 days. No one bothers to contact me and give feedback. As from this week I have been calling everyday requesting feedback but not luck. The consultants who pick up my calls claim to be making notes for the assessors and their leader to contact me but they never do.

I am insulted with the automated messages that are sent every single day at exactly 13:34 with the exact same wording.

I was a huge fan of this bank for decades up to this point despite their ridiculous bank charges I stuck it out but after this experience I will definitely be moving.

This is nonsense, I am very disappointed with this pathetic service.