Insulted by Business Banker.

I bank with FNB for over two years now. Branch Tokai. Everytime we need a loan from the bank, within a realistic amount, they send us to other financial institutions who are associated with them. We have a tender order and need capital, but as usual it's all talk with Fnb to assist SME's. This morning, 14 July 2022 I read through the email threads which were between my ex business banker, Leila Abrahams, and the new business banker who took over her portfolio. In the past I was compelled to contact her about bank codes, and was always apologetic when contacting her. Just felt that i was being a nuicance. Some times she didn't respond. To my horror, I read an email she sent to the new banker. It was inappropriate and sickening, as her being a professional banker, going into Platinum ranks of client base, should have never worded the mail the way she did. This is truly a matter of sent in error to the client. Her words" This client is quite demanding and often has many requests, just FYI" did not sit well with me. This is her handover to the new banker who is supposed to be taking care of our banking needs. I am NOT DEMANDING, and surely do not have often many request. I wonder what she wants to do as a business banker, as I only made contact when I sorely needed to. Like for banking codes for our suppliers when they needed it. I even used to compliment her on great service. But clearly she has no idea as to dealing with business people. Just look how she profiled me, "being demanding." Her colleague who took over her portfolio with me kept looking for excuses on her behalf, trying to assure me that this was just the way she spoke about her clients. Wow, I'm banking at Nedbank next month. Could not believe how he kept saying it's bank jargon, when I tried to tell him that it offended me, as it profiled me in the wrong manner. Leila Abrahams seem to only want to work people who don't bug her. I went to the bank same day to resolve the matter. 14 July 2022. No result but lots of excuses. I am going to take up this matter with their management. Pathetic service that shows that FNB employs people who have no idea as to running their portfolios. Bye bye FNB.