Insultaing Service for a Bond

I am so frustrated with RMB, so much has changed in the company. I contacted my “personal manager”, Sikhumbuzo, a month ago to renew my bond. He handed over to a team member Sello. I have not had a call from them since unless I have initiated it. A month later I get am told all documents have been received. I have not sent all documents! When I ask if I can escalate my frustrations about the lack of personal service and support, I get told I can do so on the website. When I ask to speak to someone, I am told that “I would not give you the CEO’s number so I will not let you have any office contact number”. I must complete a standard form, that does not make sense. I do not have a standard income and expenses.