insuficient information provided by manager on dep

I made a deposit at atm number ***0 at 13:08 today. The deposit did not go through and the manager told me to go inside and fill a form. Where do I go fill that form, why do I have to stand in line twice as its not my fault it didn't go through. And the inconvenience of having to wait for the next day for the atm's to be balanced when they refuse to do the deposits inside. And the \I do not care\" attitude of the lady in charge is simply atrocious."