Insufficient people all the time

Item: FNB (First National Bank)
Rating: 2
Author: cheryl L

I am tired of arriving as the door opens and only been helped 40min to 1 hr later. Today there are 2 people to help with 10 customers to be helped. People eventually leave. I needed a letter that would take 3 min to receive but I need to sit until the 2 people are done. The 'new' way of them doing banking is ridiculous !!! B

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Feb 2016, 12:57

Hello Chezzie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 862585 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply04 Feb 2016, 12:57

Official