1 reviews | Active since Mar 2017

21 Mar 2017, 10:18

Insufficient Information

<p>I'm very angry with FNB'some credit card cellphone banking. I app**** for a card, it was delivered but I was not informed of the fact that I need to activate it. I have been calling them all morning and being transferred to a department that's closed. And no one seems to be able to activate the card in the other departments. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2017, 08:44
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)