Instruction from their mobile app doesn't get actioned properly at all

Yesterday on the FNB mobile under insurance I gave instructions in plain English, regarding 2 policy cover changes. I specifically said I understood the risks and that their should NOT call me, but do as instructed.

This morning I get a call. The consultant says she is calling the regarding the info I regarding life cover via the app. What utter nonsense!? Then when I explained what I did, she wanted to put me through to FNB life, WTH?

So the option on app says "whats changes" would you like to make, then the request goes to a general call centre inbox, then they don't read whats on the request they just assume it's form the app and I want info, seriously?

and they are apparentlt being voted most innovative bank, and this the type of innovation they have, geez.

DO NOT CALL ME, just follow the instructions on my request from the app, then send me the updated policy documents for the policies I made changes one.

I repeat, do not call me.