Instant regret moving to FNB

I signed up in Branch on Saturday and was assured my card would be ordered and I'd be contacted re moving my products to FNB. I followed up on Monday, Wednesday, and Thursday. The agent via Chat let me know no card or requests were requested, and I need to do it myself (rude but also lazy of them...). The app has too many icons and layout is chaotic, the chat seems to go to bots who tell you they won't be assisting, and not much more help when calling in either. I regret moving (or trying to move) to FNB so much, would not recommend.