1 reviews | Active since Apr 2017

23 Mar 2018, 16:57

Instant money payment

What’s the point of selecting “pay and clear now” if it takes 48hrs for the money to clear??? To make matters worse they still charge you for it? Isn’t that ****************? With other banks enabling this option irrespective of which SA bank you send money to it appears on your beneficiary almost instantly, hence justifying the extra charge

Seriously this is a deal breaker I sent money to an ABSA bank account at 10:00 this morning and it has still not cleared!!!!!!!! At 17:00??????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2018, 09:11
Official

Good day Ayanda Bangani,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Online Banking who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)