sR
sibongile R

1 reviews | Active since Jul 2014

02 May 2017, 09:03

Instalment increase without being informed

<p>Good day .</p> <p> </p> <p>I am so ****ed of i am busy paying, normal instalment. Only to find out it has been , without being informed in writing and they very well. I pay my bond in cash. Now they telling me they added interest . I refuse to pay , i was not formally informed.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 10:00
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)