Insensitive towards retired clients

Having been a client of FNB for 60 years now living in Kleinmond as a retiree you can appreciate that I was shocked and disgusted to learn from our local newspaper that the FNB branch in Kleinmond was about to close down.

Staff members at the branch confirmed this and reported that it was a business decision. As a loyal client who has never defaulted once over the years I found it unacceptable that I was never contacted prior to the closing of the branch. I believe that most of the clients in the Kleinmond / Betty's Bay area were also not contacted in this regard. Not even an apology was offered. Clients who are mostly pensioners now have to travel, if it is possible for them, to Herm****, nearly 40kms to do their business.

I suppose FNB would reason that most transactions could be done through the FNB app or online but they should also realise that a large percentage of these clients don't have internet access and are also au fait with the use thereof. It is also a fact that for some transactions you need a stamp from the branch on certain documents. I think the manner in which the decision was taken is appalling and insensitive to say the least. I am sure many clients in the Kleinmond / Betty's Bay area are now considering moving their business to other financial institutions and I hope that other potential clients will realise that FNB doesn't live up to their current slogan and is not a caring bank they claim to be. They should rather change their slogan to someone like "What can we do next to cause a unpleasant surprise?".

Regards JSG Joubert