1 reviews | Active since Dec 2012
Insecure Authentication
I strongly protest against having to provide my PIN number during the Authentication process. I feel that is bridging FNB's own policy that they will never ask for a PIN or Password. I am sure they can ask other questions for authentication purposes.
Hello Danie_dutoit,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Danie_dutoit,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)