1 reviews | Active since Jul 2016

28 Jul 2016, 10:57

Insanly bad service

<p>We registered a business account at FNB Potchefstroom. They teller who assisted us had no idea how to open a bank account and registered the account completey wrong. We are unable to have internet banking, cellphone banking or telephone banking. FNB is costing my company thousands of rands every week thathas gone past. We went to the branch to wait in their utterly appauling ques to wait an hour to be helped by someone that has no idea how to fix the account. We travaled to the bank multiple times wasting our valuable time. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 11:37
Official

Good day jacques-pienaar,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 978571 .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)