Inquiry not resolved 6 weeks
I would like to further to express my unhappiness with FNB. FNB response :Kindly be advised that your scheduled payment alerts service fee charges were reversed. - the amount have been reversed however this month it has again been debited. 2dnly, i was promised that my account would be downgraded to an easy account and it would take 7-10 days. *( on the 16th April 2019_ Again the account has been debited with the incorrect account fees. I would appreciate for the account to be corrected and refund to be initiated. And an appropriate explanation why this has been resolved, to my satisfaction. regards, Jolene
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FNB (First National Bank)'s replyOfficial
04 May 2019, 10:56 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 May 2019, 10:56
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)