Inpalatable service

<p>I have been trying to open a business bank account with FNB since December last year. It was supposed to be an easy process completed over the phone and my acccount activated once supporting documents were submitted. Since then i have resubmitted documents to FNB numerous times, called their call centre and held on the line for more than 20 minutes on each occassion. I spoke to numerous people, including their escalations department, who claimed to have not received my documents, despite only replying to the very same e-mail address they used to correspond with me. Finally I resend documents to their escalations department on the 26/08/2016, in hope that the issue will be resolved. Sadly, there hasnt been a response from FNB. As a long term customer I am gutted and I am even thinking of closing my account with them. Six years of loyalty and this is what I get in return....</p>