BS
Baiano S

1 reviews | Active since Dec 2009

15 May 2017, 10:12

Innovative but no Stamped Statement from ATM

<p>Good day, </p> <p> </p> <p>I would like to express my disappointment with FNB when it comes to stamped statement. Despite being an innovative bank more than any other bank in Mzansi, but still Customers still have to go to the bank to get a Stamped Statement.</p> <p> </p> <p>You are bluffing us with providing "Free 3 Months" bank statement, yet a statement that's not stamped - I mean, which institution accept a non-stamped statement? </p> <p>If we still have to go to the bank for a mere statement to get stamped, what's the point of having ADVANCED ATMs then?</p> <p>What's the point of having Internet Banking? Why can't these statements be obtained "self stamped" for its authenticity because one gets to print this statement after logging in one of your PCs at branches.</p> <p> </p> <p>Banks like Standard Bank have had this feature for some years now despite being "less" innovative bank.</p> <p> </p> <p>This has to come to an end because it is a very tendious process having to go to the bank when you need a statement just for a stamp.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2017, 11:06
Official

Good day Mr. baiaino

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***