Innovative but lacks practicality

<p>My phone was sent in for repairs during the week and for some reason my online password does not work anymore. When I tried to change it, it sends the prompts to my phone - which is in for repairs. My phone has been in for over a week.</p> <p> </p> <p>I ended up in the worst catch 22 situation. For my to de-link my phone I had to call the call centre and de-link it. For me to call the call centre I need airtime. For me to buy airtime I need access to my app or online banking. And to get access I needed to phone the call centre to delink my phone!!!!!!! Why can't they just send the OTP to my cell number like they used to?! Or at least give me the option to send an OTP instead of a prompt without having to stay on the line with the call centre for 5 minutes! On top of that only FNB account holders can purchase FNB airtime - why the hell did I port my number to FNB? My electricity ended up getting cut off because I could not transfer the money in time. I could not phone anyone to help me transfer money on my behalf.</p> <p> </p> <p>What a frusrtration!!!!!!!!</p>