Innovative banking my foot. Time to change banks if they can not fix a simple credit card limit increase.

I have been struggling to get an increase in my credit card limit. Monday 02 August 2021 has been the most miserable that I have ever been at FNB. And I have been at FNB since I had a junior BOB account. This afternoon I was seriously contemplating switching banks based on the experience. This morning I logged on to my app for the third time in as many weeks to try and correct the error on the credit limit increase. No luck. Firstly, there are 2 amounts under my affordability details that are neither current debit orders nor have ever been debit orders on my account. Secondly, the aforementioned amounts DO NOT HAVE ANY NAMES ATTACHED TO THEM AT ALL!!!! Thirdly, I am not sure where the system get my expenditure from. So I call ***. 25 minutes later and after many explanations that I made I come out with what I hoped was a solution. "Call itc and have them explain to you who those 2 amounts are for as we do not load them on the app they are automatically loaded." I eventually get through to experian and those 2 amounts are nowhere to be found. They are not passed debit orders or current or even future. THEY DO NOT EXIST. From 15:24 I made 3 calls to *** totalling 39 minutes. I got sent from new sales to all sorts of places and told I need to get to scoring only to end up at new sales again. I gave up after hanging on the line for the last 3 minutes. I am very disappointed in my so called innovative bank. Just to fix 3 things I have spent over an hour calling FNB with NOBODY seeming to know what is going on. Where is the innovation that was there in the past?