1 reviews | Active since Nov 2016
Innovation will lead FNB to failure!!
<p>I had a debit order that was catered for unpaid and i was charged unpaid fees. FNB tells you that when you transfer between a FNB to FNB Account you transfer reflects immediately. This seems to be a false statement because when i checked my account the debit had not run off and my deposit was reflecting. Then when i check my account in the morning i see that the debit was unpaid and I was charged a fee of R145 for the returned debit. When i called my so called team of bankers they could not assist me because i did not have my card on me and could not verify my details using any other method AND THAT I WOULD NEED TO GO TO A BRANCH. SERIOUSLY!, Unbelievable!!!</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)