Innovation, customer service???

Lattly FNB is letting me down.

I get transaction notification late. The FNB app gives on total. Notification give another.

FNB are messing around with me being able to manage my fund correctly by giving incorrect information, when transactions are being done. As it is FNB charges are rediculace account fees going through in the middle of the month.

This is an intelligent so called bank that has all this information but yet cant manage to manage things correctly.

If you ask me I think there is more to this mis management than meets the eye.

They are creating confusion on the account, even when you view the statements, they are not clear and straight forward. One must sit with calculators to make sense of totals and where they come from.

The only amounts that are clear, is when the account goes into a debit because in the middle of the month FNB are now taking the the account fees, any amounts that were held for transaction that have been approved but not taken off the statement as yet are then not paid and held over till the next month and to make things worse you are charged for the amount not going through. Thus again causing the account to go further into a debit. An amount of R680 was made on april 5 2021 and only charged 3rd may on my account. On the 4th may I get charged R150 # item paid No Funds 1 items on 21/5/03. In April I could not access these funds as FNB held it back for this transaction. That was ok. But then they process it so late and cause loopholes for FNB to rob the customers.

So I ask again how can I manage my funds if FNB FNB can't manage the account and send notifications or comunications correctly.

This morning when checking the banking app to verify what amounts have gone off. I noticed that the are showing on my profile and that FNB show that they have accounted for it and gave me an available total. This afternoon I get an notification that a debit order just went off R500 same amount and details for the transaction as this morning but now they are removing that same amount off my current balance. Checking the banking app again I see that the available balance is different. For a bank that doesnt know when your salary goes through and the also processes monthly account charges around the 15th.

I'm starting to think FNB is no serious about banking and providing a service.

How can we help you?????

Give the correct information and complete transaction correctly when the happen.

Right now you as FNB are not providing the service you promised, it doesn't matter how many innovations and trophies you get for technology. If you cant make it work for your customers then you are just robbing them.

There are other banks out there that are making a differance and keeping there promises.

If I dont get any satisfaction from my complaint, I'll just close the account and move to another bank. I'm just one customer you have many more suckers out there.

Fool me once, shame on you, fool me twice shame on me.

Let's see what happens.

I will update review for those that would like to see what happens if anything in 1 weeks time 1st June 2021

FNB it's up to you.