SM
Sakhe M

1 reviews | Active since Oct 2017

27 Oct 2017, 03:59

INLAWFUL DEBIT ORDERS

I've been using fnb for a while in and of late every month I get debit orders that I have not authorized. It started with 99 then went to 129 and now it has come to a whopping 279.

Every month I call the bank and ask them how is this even possible when every transaction that needs to go through they have verification process but for these debit orders they have no way of dealing with them.

Every month I stop a transaction and sometimes 2 and after that you have to dispute it so it never happens again. But every month the amount goes high. When you dispute it you get charged for that. Are you giving personal information to these companies so you can make money out of your clients. When there was no money flowing into the account this never happened now this happens.

I'm leaving FNB you guys are ******. ????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2017, 10:37
Official

Hello Sakhe-motshoene,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)