1 reviews | Active since Jun 2012
Injured by an ATM
This is actually the second complaint I have submitted in 2 weeks. The first was due to a poor call centre experience. On Saturday 03 Feb 2018 part of the ATM structure pulled loose and fell on me whilst I was withdrawing money. The panel hit me against the back of my head and pinned me to the ATM. Two other customers waiting to withdraw money pulled me out from under the panel. When I left, the security guards at the complex just pushed the panel back into position as though nothing had happened.
Since Saturday I have been suffering from headaches, nausea and light headedness.
I called this morning to report the incident, and was told that I would be called back. I am still waiting. This is a potential court case pending but it's not taken seriously at all?
This specific ATM is in a complex frequented by elderly people living at a retirement village nearby. I shudder to think what the outcome would be if that wall/panel comes down again.
Good day JenniferB ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day JenniferB ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)